Carrollwood woman’s new home flooded with sewage on move-in day

Seven months later, the cable company accused her of failing to pay to repair her home

by: Shannon Behnken

Posted: Nov 23, 2020 / 6:38 PM EST
Updated: November 23, 2020 / 7:11 PM EST

TAMPA, Fla. (WFLA) – Joanna Perkins had just returned with a new truck with moving boxes when she said the nightmare had begun. She and her husband had just signed graduation papers for a new townhouse that day.

“When I came in and splashed around in the water, I found there was a big problem,” said Perkins.

Not just water, sewage. She says it covered the ground on the first floor and it took months to find the root of the problem.

The Frontier Communications pipe had pierced the ground and damaged the sewer pipe.

Perkins said the cable company promised to pay for damages, but things had stalled at Frontiers Insurance Company and she hadn’t heard from them in months. She reached out to Better Call Behnken for help answering.

Investigator Shannon Behnken turned to Frontier and received the following statement:

“Frontier has turned this matter over to our insurance company and they are waiting for documentation and substantiation of the claim. Frontier has every expectation that they will handle the matter appropriately. “

Perkins insists she sent the necessary papers and says the process just stalled abruptly. She is confident that after a question from Better Call Behnken, the process will continue and she will be reimbursed for repairs soon.

“We have to pay for it all out of our own pocket,” said Perkins.

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