How to hire a roofing company

Getting a quote is free. 2WTK guides you through the complaint process.

GREENSBORO, NC – With all the heavy storms since early January, with all the wind and hail, you may notice your neighbors are getting new roofs and more businesses are leaving their cards.

But if you don’t see any damage outside and there are no leaks inside, should you be concerned? I recently had to ask myself the same question. The good thing is that it is free to get a roofing company to look at your roof.

The roofer will give you the cost estimate and tell you whether your roof is just old or whether there is any damage for which you can make an insurance claim. We’re going to focus on making an insurance claim because I just lived that. In fact, the roofers were on my roof that weekend.

When you call your insurance company, you will be asked when the damage occurred. Be ready to give an estimated date. Next, your insurance company sends out an adjuster. They write a report of the damage they see.

In my case, the first adjuster didn’t think there was as much damage as the roofer. What are you doing in this situation? I had to take my own 2WTK advice and asked for a second adjuster to look at. Don’t feel bad about it. It’s not a problem consumer, it’s a wise consumer. The worst that happens is that both adjusters come to the same conclusion.

Here’s the big lesson I learned from trying to get the roofer and adjuster on the same page, dates, etc.

The insurance company takes care of you, you are their customer. You don’t deal with the roofer. You don’t send a check to the roofer, you don’t sign a contract with the roofer – you do.

None of us come from the womb and know all about how to get a roof or make a claim. I keep asking questions and repeating the answers so I know we are all on the same page. I often ask the question: what am I not asking about what to look out for?

1. Don’t go out with the first person you meet for the job. Get at least three quotes to see the price differences. Remember, the cheapest isn’t always the best.

2. Receive a price and the timeframe of the job from start to finish, the estimated price and a fixed price later. Don’t forget references. To be very clear, you get all of this in writing!

3. Make sure the person you hire is licensed and insured. It’s really important. And even if someone recommends them, google them and contact the Better Business Bureau to see if they did business under a different name. If so, that could be a red flag. A criminal record may also be shown when doing a Google search. That can’t disqualify a contractor, but at least it’s good to know.

4. If you’re using an app-based service to refer someone to you, don’t assume they’re checked out.

5. When you review the insurance, read the documents, don’t take their word for it.

The biggest benefit is NEVER paying all costs upfront. You should pay 1/3 before the start of the project, 1/3 at the start of the project and the last 1/3 at the end when the work is done.

Sometimes there are discounts for paying in cash. Make sure you receive written invoices for every payment. As a rule of thumb, you must use a credit card in order to dispute or withhold payment in cash for any reason.

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