MURDOCK, Neb. (WOWT) – Two Nebraska families paid a company nearly $ 90,000 total for new conservatories, but have since been left with unfinished projects and complaints.
After clearing up these complaints, 6 News opened an investigation to see if customers would get some of that money back.
The Stock family home has changed somewhat since it was built in 1867, and the recent addition is worrying.
“I’m angry and hurt because I trusted someone and they didn’t do what they said,” said Lindy Stock.
Lindy said they’ve paid Papio Roofing in thirds since March 15 for a total of $ 42,000 in new conservatory.
Their last payment on June 3 was nearly 90% of the total cost of the sunroom, but the stocks didn’t get much work for their money.
“We shouldn’t have given them that check,” said Jim Stock. “We shouldn’t have said until the building was on the ground here.”
Ray Higgins is faced with a similar situation in Papillion.
“He said the conservatory would be ready in mid or late August,” said Higgins.
After paying $ 47,000, or 60%, Higgins got a base deck for what he thought was a better conservatory.
“Never during our March 31st conversation did they tell me we were no longer Better Living Dealers,” he said.
Higgins said no work had been done since Aug. 19 and requested a refund from Papio Roofing.
“I got $ 1,000,” said Higgins.
Former Papio Roofing partner Eric Schakenberg says it was another manufacturer’s turn and apologizes for any misunderstanding. He told 6 News that “we’re not the bad guys, we didn’t mean to mislead anyone or take money from anyone, but it’s a supply chain problem”.
“Where did it go? What did you use the money for? It wasn’t used for its purpose or I would be sitting in my conservatory now,” said Higgins.
Schakenberg said that in addition to the labor, any money received from the client was used to pay for the company’s operating costs such as payroll, fuel and materials.
“I’d like it back so I can finish my project,” said Higgins.
Papio Roofing’s remaining partner, Jeremy Eickhoff, emailed 6 news today securing funds and refunding the two customers with incomplete conservatories early next week.
Homeowners said this would dispel a large cloud over their dream addition.
“Sun, but not a conservatory that we paid for,” said Lindy Stock.
The current owner of Papio Roofing blames the incomplete work on the exploding material costs and delivery delays caused by the pandemic.
However, the Better Business Bureau is investigating and the customers said they filed complaints with the Nebraska Attorney General.
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