ON YOUR SIDE: 5 months later, still no roof repair

A contract was signed in August. In late September, the insurance company wrote a check for $ 10,000, which was signed and given to RMX.

JACKSONVILLE, Fla. – A local woman is furious after her insurance company pays a claim to have her roof repaired, but five months later it’s still in the same damaged condition.

“I gave the check to you in late September,” said Amy Myers. “Since then I’ve had one excuse after another.”

Last July, a storm damaged the roof of their home in Orange Park. Myers hired RMX Construction to repair the roof.

A contract was signed in August. In late September, the insurance company wrote a check for $ 10,000, which was signed and given to RMX.

Myers said she was not given a launch date.

“They said it would go into permission and it usually takes a couple of weeks for that,” she said. “Once they got permission back, they would give me a start date and then I would stop listening or they would have one apology after another.”

RMX is a state-registered company.

The umbrella license used for qualification is current. Nine reviews were submitted to the Better Business Bureau: six positive and three negative. The BBB rates the company with a C +.

“We agreed on a new work plan and since November 17th,” she said, “I still haven’t got any results.”

The company’s business address is in an office building in Deerwood Park. It is a virtual office where they receive their mail. On Your Side reached out to the company and spoke to Tim Delapaz.

“… we had a problem with $ 2,700 in recoverable depreciation,” Delapaz said. “She couldn’t afford it, but it was resolved. I thought we had the roof built. It will be built this Saturday.”

After Irma, he said it was difficult to find roofers, the industry was very busy.

Myers said he didn’t answer her repeated calls until she told him she’d contacted the On Your Side team.

“When he got an email I directed to you, I got a call in a couple of hours and he said, ‘Oh, I didn’t know we didn’t do the job,” Myers said.

Whether his explanation is another excuse or valid, Myers has been assured that their roof will be fixed this weekend.

“I just want my roof fixed for the deal we made and I want to get on with my life,” she said.

Three things to do before hiring a roofer:

If there is a problem, give the roofer an opportunity to correct it before filing a complaint with the Department of Economy and Professional Law.

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