Roofing business closes, Springfield customers in limbo

SPRINGFIELD, MO (KY3) – A multi-state roofing company based in Springfield has suddenly shut down, leaving hundreds of customers pending.

On Your Side discovered that two supplier companies had filed lawsuits against Love Our Roof. I’m looking for a total of nearly $ 1.5 million.

There are still about half a dozen tagged trucks and billboards in the South Fremont office.

“I contacted the seller to ask a question about our order. And he called me back and let me know that he had gone to the store the day before and was asked to hand over their keys and equipment for the store to close their doors, “said Laura Leclair. She paid a security deposit of nearly $ 4,000 for new gutters, downspouts, and other upgrades. She paid two weeks ago.

“He gave me information for their headquarters in Nebraska. You can’t reach anyone there, ”she said.

Nebraska court records obtained from KYTV’s sister broadcaster WOWT show that two utility companies have filed lawsuits. They ask for almost $ 900,000. The other more than $ 432,000.

“I paid $ 9,000 with no supplies and didn’t do anything to my house,” said Chase Mills. He paid for a roof replacement in February. He is also a real estate agent.

“Refer customers and the like. You take a step back and say: Have I put my customers at risk? Said Mills.

A lawyer in Nebraska representing the company declined our interview request.

He sent this statement from owner Jim Harding:

On behalf of Loveouroof, we deeply regret what was a very difficult decision for us. The company suffered from a very difficult 2020. We tried everything to keep the business open and to keep our people busy. We’re not bad people, we just had our business failed. There has never been a bad intention and please note that we do not close until our customers are taken care of. We have the support of our Omaha Better Business Bureau in our area, which understands what has happened to us and supports our efforts. We have a great banking partner who helps us put together a customer care program. We have put together a team to communicate and process customer inquiries. We’ll be making an announcement about the program very soon and look forward to doing things the way they should be. We ask you to be patient with us as we proceed.

“With all of this new build and market as it is from a real estate standpoint, you can’t find one that has had a bad year,” said Mills.

“I don’t think at all that when we signed a contract a week before business was due to close, we had no tendency for the business to fail financially and that they continued to take money from people who had no intention of ever doing the job. ” said Leclair.

This attorney went on to say that clients should have more information this week. In the meantime, disgruntled customers can always file complaints with the Better Business Bureau and the Attorney General.

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